Effective Date: January 1,2025

1. Introduction

Welcome to The Sweet Swirl! We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, place an order online through ToastTab, or interact with us in-store.

By using our website and services, you agree to the terms outlined in this Privacy Policy. If you do not agree, please refrain from using our services.

2. Information We Collect

When you interact with The Sweet Swirl, we collect the following types of information:

2.1 Personal Information

We collect personal data that you voluntarily provide when you place an order, contact us, or create an account, including:

• Name (First and Last)
• Email Address
• Phone Number
• Billing & Shipping Address
• Payment Information (processed securely via third-party payment providers)

2.2 Automated Data Collection

When you visit our website, certain information is automatically collected through cookies, analytics tools, and tracking technologies, such as:

• IP Address
• Device Information (Browser type, operating system, etc.)
• Browsing Behavior (Pages viewed, time spent on site, referring URLs)

We use this data to improve our website performance, enhance user experience, and analyze customer preferences.

3. How We Use Your Information

We use the data collected for the following purposes:

• Processing and fulfilling orders – including payment verification, order confirmation, and delivery or pickup coordination.
• Providing customer support – addressing inquiries, resolving issues, and responding to feedback.
• Enhancing our services – analyzing user behavior to improve our website, menu offerings, and customer experience.
• Marketing and promotions – sending promotional offers, discounts, and updates (with your consent).
• Legal compliance – adhering to legal obligations, preventing fraud, and ensuring the security of our platform.

We do not use your personal information for purposes other than those stated above.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share data in the following cases:

• Service Providers & Third-Party Partners
  • We share the necessary order details with ToastTab for online order processing.
  • Payment transactions are securely processed through third-party payment providers (e.g., credit card companies, digital wallets).
• Legal Compliance & Safety
  • We may disclose personal information if required by law, legal processes, or in response to government requests.
  • In cases of suspected fraud or security threats, we may share data with law enforcement agencies.

Any third party that process personal data on our behalf are contractually required to protect your information.

5. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience, analyze website traffic, and improve our services.

5.1 What Are Cookies?

Cookies are small data files stored on your device when you visit our website. They help us remember your preferences, track usage, and optimize website functionality.

5.2 How We Use Cookies

• To remember your preferences (e.g., language selection, order history).
• To analyze site traffic and improve website performance.
• To personalize promotional offers based on browsing behavior.

5.3 Managing Cookie Preferences

You can control or disable cookies through your browser settings. However, disabling cookies may limit some functionalities on our website.

6. Data Security

We implement appropriate technical and organizational measures to safeguard your personal data against unauthorized access, loss, alteration, or misuse. These measures include:

• Secure Socket Layer (SSL) encryption for website transactions.
• Access restrictions – limiting data access to authorized personnel only.
• Secure payment processing through reputable third-party providers.

While we strive to protect your information, no method of transmission over the Internet is completely secure. We encourage you to take precautions when sharing sensitive data online.

7. Your Rights & Choices

You have the right to:

• Access & Update Information – Request access to your personal data and update any inaccuracies.
• Request Deletion – Ask us to delete your personal data, subject to legal retention requirements.
• Opt-Out of Marketing – Unsubscribe from promotional emails or text messages at any time.
• Restrict Data Processing – Limit how we use certain personal data, where applicable.

To exercise these rights, please contact us using the details provided below.

8. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once no longer needed, we securely delete or anonymize the data.

9. Minors & Children’s Privacy

Our services are intended for general audiences and are not directed at children under 13 years of age. We do not knowingly collect personal data from children. If we become aware that a child has provided personal information, we will take steps to delete such data promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, technological, or business changes. Updates will be posted on our website with the “Effective Date” indicated at the top. Continued use of our website and services constitutes acceptance of the revised policy.

11. Contact Us

For any questions, concerns, or requests regarding your personal data, please contact us:

The Sweet Swirl
Shenandoah, Texas

📞 346 386-0310